Returns Policy

At Dubai Birds, we want you and your new bird to be happy. We stand behind the quality of every bird we sell, and we're upfront about what documentation each bird comes with, see our [Health Certificates & Documentation](/bird-health-guarantee/) page for details.

Exchange Policy

We offer a 48-hour exchange window if the bird is not a good fit for your home, provided:

What qualifies for a return

Returns are accepted within 48 hours of delivery if the bird was materially misrepresented at the point of sale (wrong species, wrong mutation, or wrong age by more than 6 months), or if the bird is not a good fit for your home and you contact us within the window above (see Exchange Policy).

We do not accept returns for: change of mind after the 48-hour window, bird behaviour that was disclosed at the time of sale, health issues that develop after the bird has left our care, or birds the buyer can no longer care for (for those, our adoption program applies, see /bird-services/bird-adoption-dubai/).

How a return works step by step

Important Notes

UAE Consumer Protection

Under UAE Federal Law No. 15 of 2020 (Consumer Protection Law), consumers are entitled to accurate product information and fair trading practices. We provide accurate species, age, and (where available) health-certificate information for every bird at the point of sale. As live animals, special return conditions apply in accordance with UAE commercial practice for the pet trade.

Accessories & Supplies Returns

Non-living products (cages, food, toys, accessories) may be returned within 14 days if:

Return shipping costs are the responsibility of the buyer unless the item is defective.

How to Request a Return or Exchange